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Support of the products we manufacture is an essential and integral part of the supply. Thus our support program is built to meet the requirements from the individual user of the product as well as requirements from the network of distributors, integrators and dealers working in the three market segments: Land mobile, Maritime and Aeronautical.
Self Service Center
The Self Service Centre (SSC) portal gives end-users access to Manuals as well as some SW-updates and Tech Notes.
If the Self Service Center does not meet your needs, please choose the relevant solution below to obtain details on the support of your product.
First line of contact
 The Thrane & Thrane distributor or dealer is the first line of contact for any support, including user training, activation and commissioning, upgrades, PIN codes, accessories, applications, repairs and spare parts.
- Click here to see the list of Master Distributors, Certified Partners and Registered Resellers
Service on board the vessel for Maritime Thrane & Thrane products
 The On Board Service Center (OSC) and SAILOR Service Partner (SP) network offers maritime service for SAILOR products on board the vessels. No matter where or how you bought the equipment and how it is branded, you are entitled to immediate service all over the world.
Established in 2005 the OSC program has proven itself as a second-to-none world-wide service solution.
The SP program, established in 2011, is specialized to meet the local demand for world class service.
Your distributor or dealer will usually coordinate services – warranty as well as ordinary services - with OSC or SP if he is not able to do the service/repair himself.
- Click here to see the list of On board Service Centers (OSC) and SAILOR Service Partners
- Click here to read more about the On board Service Center network
Land Mobile Service
The EXPLORER Service Partner network ensures you can get qualified assistance even when you are far away from your dealer. Being trouble shooting, configuration of applications or repair tasks, the EXPLORER Service Partner is committed to assist.
- Click here to see the list of EXPLORER Service Partners
Regional Workshop network
 Supplementing the distributor network and ensuring efficient and prompt repair services an important part of the service program is the Thrane & Thrane Regional Workshops (RWS). The Regional Workshops perform certain repairs on behalf of Thrane & Thrane in their well equipped workshops having spare parts as well as factory trained technicians available at all times.
- Click here to find a Thrane & Thrane Regional Workshop
- Click here to find identification of products within the RWS program
Aeronautical Service
Service and support are essential parts of supplying equipment for aircrafts. To secure the best possible experience with the Thrane & Thrane aeronautical satcom systems, we have set up teams of skilled engineers ready for supporting the aeronautical product range.
- Click here to see the list of Commercial Dealers
- Click here to see the list of Military & Government Dealers
- Click here to see the list of ISP Contacts
Inmarsat GW web services
Thrane & Thrane Systems Support
- Click here to access Thrane & Thrane Systems Support
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